Comtek Accounts Ltd (trading as Simply Postcode) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Comtek Accounts Ltd (trading as Simply Postcode) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/7/2012.
If you open an account with us we may collect the following information, which is required for the return of license information to the Royal Mail. It is not used for any other purpose:
• name and job title
• contact information including email address
• address information including postcode
• other information relevant to the use of our services
We require this information in order to provide our postcode lookup server, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, and e-mails regarding the renewal of contracts and credit packs.
• It is a requirement of the royal mail terms and conditions that we pass on customer name and addresses, after purchasing a licence. They do not pass this information to any third parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Comtek Accounts Ltd, 6 Malborough Court, Wisbech, Cambs, PE13 1LT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Sam Smith, our Head of Software Development and Comtek Accounts Ltd appointed Data Protection Officer, is responsible for ensuring our systems have ‘privacy by design’ and that our default mode is one of GDPR compliance.
This explains the data we hold and where:
‘What constitutes sensitive data?' - we store very little "Personal information"
We don't hold personal data unless you are a customer, and then only to bill and support you
'What data do you hold?'
1) Accounts - Billing Details + E-mail (On-Premises)
In house CRM - Billing Details + E-mail + Notes for Cases/Projects, etc (On-Premises)
2) We have three different business activities using online Servers, all hosted with RackSpace which are very secure:
Also records IP address and usage for support purposes
No credit card information is held
A and B - Accounts are deleted after 1 year if dormant
Billing Details - May include Phone, Mobile (optional) number, billing history
This must be stored for 7 years to comply with HRMC regulations
‘Where is the data stored and How secure?'
The Privacy Shield is provided by firewalls and internet security. All communication to Rackspace servers is via an encrypted VPN
No Sensitive Account/Personal data leaves the building
Yes - we can give you all data held within 1 month
Yes - within one month all data will be erased
We will report any breaches of security to ICO (Information Commission Office) and people affected within 3 days.
For companies that have more than 250 employees, there's a need to have documentation of why people's information is being collected and processed, descriptions of the information that's held, how long it's being kept for and descriptions of technical security measures in place.